Search our site:
Join our mailing list:
Telephones
I am having problems with my telephone not ringing, any suggestions?
There is a limit to the number of devices that you can connect to a single phone line. Each device (telephone, fax, computer modem, textphone, ringer, flasher etc.) has a ‘REN’ number on it somewhere; the sum of ALL connected devices must not exceed a REN total of 4. If this is likely to cause you a problem a REN amplifier unit is available, please follow this link.
I have a Geemarc telephone I like the sound of the telephone but the bell does not ring, the Geemarc helpline have told me to get you to send me a replacement will you please do that?
I am pleased that you are happy with the sound of the telephone and am sorry to hear that there is a problem with the ringing sound. We certainly can replace the telephone if it is faulty but you will need to return it to us first to allow us to investigate the problem you are having. We deal with returned items very quickly and with telephones we typically are able to re-despatch a tested unit the same day we receive it. However before you go to the trouble of returning the telephone please may we try a couple of things first?
But Geemarc helpline have told me that the telephone is faulty.
I understand that, but the people on the Geemarc helpline have to respond to queries on the whole Geemarc product range and do not have the specific expertise that Connevans Limited has for the Clearsound range designed for deaf people.
We do find the Geemarc telephones generally good and in our experience 'not ringing' problems are virtually always either due to 'operational error' or a wiring or loading problem in the user's house. The Geemarc Clearsound range have above average amplification and ringing with the result that they draw more power from the telephone system than conventional telephones. If you have a second telephone line in the house please try using that. Alternatively please unplug most of the other telephones, fax machines, amplified bells etc. around the house and then try the Geemarc telephone again (please don't forget to check that the bell is not just switched off, we had one returned like that last month!) - it is not just telephones themselves which take power. Another suggestion is for you to try the telephone at a friend or neighbour's house - I understand that this may sound a bit 'cheeky' but it is easier than returning the telephone and may give a clue to the problem.
Please let us know how you get on with retrying the telephone, particularly as you say that you like the sound. I remember a similar situation with a professional gentleman who was only prepared to return the telephone without trying to solve the problem himself, no fault could be found with the returned telephone at which point he commented that he had a second telephone line. When returned to him his Geemarc telephone worked fine on that second line! The whole process took several days all of which could have been avoided.
