The countdown to installing a Connevans Hall Sound
System
When placing an
order for a Hall Sound system there are a number of questions that Connevans
need answering to ensure that you have a system to match your expectations and that
the installation can be carried out efficiently.
Likewise there are also a number of questions that we
regularly get asked so we include some typical FAQ’s to help you.
The information that Connevans need to know.
1) Admin contact
Name:
2) Position in
organisation:
3) Contact
telephone number:
4) Contact email
address:
5) Delivery
address:
6) Size of hall:
7) What is the general construction of the hall?
8) What is the hall used for?
9) Is
the configuration of the hall always the same?
10) Rough plan of
hall layout showing doors, windows and other fixed equipment. An indication as
to where you would like the wall cupboard fitted would be helpful:
Please supply digital
photographs of the hall if possible as they are very helpful to us.
It is the physical layout and use of hall for school activities
from a convenience/ease of use/health and safety point of view that we need
your advice about.
To help you with your planning, the standard cupboard
is roughly a 600mm (24”) cube square – do not forget that the opening door is
the full width.
Photographs and more precise details of the cupboards
are available at www.connevans.com/soundfield/hall
11) Our standard systems include
one collarworn wirefree microphone for the main speaker and a handheld wirefree
transmitter for 'guest' use - we also
include a floor stand for the handheld microphone. Are these two
microphones adequate for your use?
12) When ordering
a standard system do you wish to add any additional items such as CD player or
additional radio microphones?
The hall sound system equipment is fitted in a
lockable wall mounted rack mount cupboard. If you have any thoughts that you
may wish to add additional items in the future then have the wall cupboard
upgraded to a larger size – it will cost
less than £ 25.00 now, hundreds later!.
Note: a 13 amp socket is
required within 1 metre of the planned cupboard position. Our installers are
not authorised to fit mains sockets, so if there is no convenient socket you
will need to have one installed by others.
We are able to install the
system if necessary before the power socket has been fitted, at least it would
then be fitted in the correct place!
13) Do you have any existing
audio equipment - TV, CD etc. - which
you would like to use with the new hall sound system?
14) Do you have users of fmGenie
or CRM-220 radio aid systems in the school? -
if so which radio aid transmitter will
you be using when they are also using the hall?
15) There will probably be six
wall mounted speakers. Is there wall space to fit the wall mounted speakers?
Some hall walls are already full with climbing frames, windows and screens.
16) Are the potential speaker
mounting points able to be drilled into? We
cannot fit to window frames. We also cannot fit to metal or pre-fabricated
pillars.
Installation information
Prior to the
installation we will send you a pallet loaded with the equipment. We fully
understand that you will be unlikely to handle moving pallets, so under the
plastic wrapping the equipment is packed in movable size/weight boxes. You will
need a pair of scissors to remove the plastic wrap, it is not necessary to open
these boxes but we would ask you to count them – the number should match the
stated number on the outside of the pallet. Please store the boxes in a safe
place until the time of installation, the insurance risk passes to yourselves
once you receive the equipment.
Because the installers are neither based at nor
travel from the factory each day, it is not possible for the installer to bring
the equipment with them – hence the reason why it is pre-despatched to you.
Who are the installers?
Connevans uses
approved installers covering the various areas of the
During the installation.
A typical hall
system is installed in 1 or 2 days (depending upon the number of installers).
The installer will require uninterrupted access to the hall between typically
8am and 4pm for the duration of the installation. Whilst a lunch break will be
taken they must be able to leave equipment, ladders etc. in an ‘open’ state so
it is unacceptable for others to use the hall during this period.
We understand
that some halls are used for school lunches – this can be accommodated, but
there will be an increase in both installation time and cost.
System
demonstration and training
Free during installation but chargeable at
a later time.
It is vitally important that somebody on
the staff takes ‘ownership’ of the use and operation of the hall sound system.
However good our operating instructions the school needs somebody trained in
the use of the system – it is expensive for you to request a service visit just
to re-adjust control knobs, plug in a lead, fit a new battery or open the door
catch - all of which have happened!
The designated soundfield support person
should be 'on site' during the installation – to ensure that the equipment is
fitted in the correct place and to sign off the installation. During the
installation the soundfield support person will be able to familiarise
themselves with the use and operation of the equipment, taking advantage of the
opportunity to have their demonstration and training while the installer is
still on site.
There will be an additional charge if the
installer is asked to revisit for training because everybody has gone home when
the installation is completed!
The warranty is
on a ‘return to supplier’ basis, on site servicing can be provided but is
chargeable, please contact customer services if you would like further
information on servicing.
If you have a
local AV service Connevans is happy to work with them as your service provider.
Standard Connevans Hall Sound systems
Details of the standard
Connevans Hall Sound systems is given in a pdf document available from www.connevans.com/soundfield/hall
- and also in the Connevans 2005 catalogue pages 82-84.
Frequently asked questions
We
are in the process of developing this document, more FAQ’s will added shortly
and the updated document posted to our website as per the above links.
Does Connevans offer free telephone support for their
Hall Soundfield Systems?
Yes.
What is the warranty?
The
equipment is covered by a ‘return to supplier’ 1 year warranty, subject to the
usual terms.
Can we request a visit from Connevans.
Yes we
offer chargeable maintenance or general support/training visits.
The Hall Sound System was working last week but has
now stopped working, can I have a warranty service visit please?
Sorry
no, once you have signed off the installation as operational any visits to site
for service or training are non warranty and are chargeable. On site warranty
technician service is not included.