Telephones for hearing aid users at home - FAQ

A few days after I ordered computer broadband my amplified telephone in the lounge has had nasty noises. I have fitted the microfilter supplied by my supplier as directed to the new modem but that has made no difference. What do you suggest?

The installer is currently enjoying a ski holiday but the phone has been tested on a non broadband line and does function correctly. It has been moved to a broadband line and works there too. The fault obviously lies somewhere on the original line used.

I do not think there is a problem with either your telephone line or the amplifier telephone.

With broadband you must ensure that every telephone socket on your line with a phone, sky TV box or fax machine etc. is properly filtered using a microfilter - not just the broadband modem.

Because amplified telephones amplify both the telephone call and also any system noise, problems associated with broadband and missing microfilters are exaggerated.