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Telephones for hearing aid users at home - FAQ
I am e-mailing you about my mother who is 90 and severely deaf, she lives in a warden controlled home 70 miles away. Needless to say she looks forward to speaking to me each night ( 7pm on the dot!!).
However, I can receive up to 10 phone calls because although I answer the phone at my end, she doesn't hear me and thinks that she hasn't got through so dials again. I know old age is cruel but it can be frustrating.
Part of the problem is that she has an old fashioned Box type hearing aid and when she uses her telephone she has to hold the telephone upside down so that he mouthpiece is up to her mouth ( obviously) and the earpiece onto her deaf aid box. But she doesn't always get it right...hence the reason she doesn't hear me answer at my end.
Therefore my long winded request to you is can you please suggest which phone would be best suited for her. I don't mind what I pay, I just need to make her telephones calls a lot easier.
I can offer two suggestions.
The first is to use a handsfree speakerphone such as the Geemarc CL400 follow here for details or CL1400 follow here for details assuming that your mother is able to use the phone in a quiet room then using a speakerphone is well worth trying as we know that some hearing aid users find this a good solution.
The second and probably louder solution is for your mother to turn her hearing aid to 'T' and use a hearing aid compatible telephone. She would still need to hold the earpiece near to her hearing aid, assuming that she does not currently use a hearing aid compatible telephone, she should get a stronger sound using the 'T' pickup on her hearing aid.
Our full range of hearing aid compatible telephones can be seen here however, to help you in your choice, as the two handsfree telephones mentioned above Geemarc CL400 follow here for details or CL1400 follow here for details are also hearing aid compatible choosing one of these would give you both options to try.
I hope that you find my suggestions helpful.
How does a hearing aid 'T' pickup work?
You also asked about our returns policy.
We do not offer free trial periods for our products however orders from Connevans Limited - www.DeafEquipment.co.uk come with the assurance that if for whatever reason you find the items unsuitable in any way we will refund the cost of the product providing it is returned to us in resalable condition, in the original packaging, within 14 days of purchase. This does not apply to non-catalogue items ordered by special request. Our definition of 'resalable condition' includes being returned in original undamaged packing with the original instruction booklets which have not been written in. The Shipping and Order Processing charge will not be refunded. We reserve the right to make a repackaging charge on any item accepted for credit.
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