Admin FAQ about using the Connevans and DeafEquipment web sites

I have hearing problems, how do I order without paying VAT when ordering from your DeafEquipment website?

It is easy, when you select 'BUY' you are taken to your shopping cart basket display, simply make a declaration of disability by selecting the box indicated below by the red arrow and your purchase will be recalculated without VAT on eligible products.

Please note that not all products are eligible to be 0% rated for VAT. I am sure you will have seen red and green VAT faces on the products, a red (sad) VAT icon indicates that the product is not designed with disability in mind and VAT must be paid however a green (happy) VAT icon indicates that we can accept a disability declaration and not charge VAT on that product. An image showing a mixed VAT purchase is shown at the bottom of this page.





The happy/sad icon indicates mixed status. An example is that if you purchase batteries on their own VAT must be paid in the UK and EU however if your are purchasing batteries for use with a 0% VAT eligible product then we are permitted to not charge VAT on a limited number supplied at the time of purchase.

The declaration is only for personal use, companies or other bodies may not make a declaration to avoid paying VAT - there are penalties for false declarations.

The shopping cart image below shows the purchase on items with mixed VAT status. The clock and it's batteries have 0% vat charged, the puffer is not eligible for 0% so VAT has been charged and lastly because the main purchase is 0% VAT then we are allowed to charge 0% on the shipping and order processing charge. Customs and Excise make the rules, we just apply them!